Eagan, Minn. – February 25, 2019 – Further, a leader in health spending and savings account administration with more than $1.5 billion in medical savings assets under management, was named a Bronze Award winner in the Customer Service & Contact Center Team Category in the 13th annual Stevie® Awards for Sales & Customer Service. Customer Solutions and Appeals Manager Rosie Kozlowski was named a Silver Award winner in the individual category.
“Seeing our Further customer service team as a Stevie Award finalist for the second year in a row is an exciting honor,” said Further CEO Matthew Marek. “We’re proud of the dedication to customer service we strive to provide day in and day out.” Further’s Bronze win in the team category recognizes the priority Further places on customer service. The company’s call center has maintained a customer service satisfaction rating of more than 90 percent three years in a row and has seen a steady increase in unsolicited “Everyday Heroes” compliments each year since 2014.
Kozlowski’s Silver win recognizes her dedication to first-call resolution and success in developing a hiring strategy that ensures Further hires customer service representatives who demonstrate the empathy and compassion needed to guide customers to make the best spending decisions.
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and the Stevie Awards for Great Employers.
More than 2,700 nominations from organizations of all sizes and in virtually every industry, in 45 nations, were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide, working in seven specialized judging committees. Entries were considered in 93 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors of the 13th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc.