Eagan, Minn. – August 19, 2019 – Further, a leader in health spending and savings account administration, announced today it will open an additional call center in Orlando, Florida at Cardinal Point at Lake Ellenor (5900 Lake Ellenor Drive, Orlando FL, 32809). The new Orlando office will supplement the primary Further call center located in Eagan, Minnesota, accommodate business growth and increase customer service offerings.
“The decision to expand into Orlando and open a second call center will ensure that we are continually providing unparalleled customer service as Further grows,” said Matt Marek, president and CEO. “The extension of the Orlando office will ensure that we continue to push for excellence and enhance our customer service offerings.”
A commitment to customer service isn’t new to Further; it was named a Bronze Award winner for the 2019 Stevie® Awards in the Customer Service & Contact Center Team Category. The company’s call center has maintained a customer service satisfaction rating of more than 90 percent three years in a row and has seen a steady increase in unsolicited “Everyday Heroes” compliments each year since 2014. “We’re proud of the dedication to customer service we strive to provide day in and day out,” says Marek.
The new facility will initially accommodate 50 new customer service associates and four leadership team members, with an eventual capacity of 100 customer service associates. Recruitment in the Orlando area has begun, with training beginning in October. Individuals interested in joining the Further team can find more information at hellofurther.com. The Orlando call center will open in December 2019.