Further’s Rosie Kozlowski Named 2018 ICMI Customer Hero of the Year

Eagan, Minn. – Nov. 15, 2018 – Further (formerly SelectAccount), a leader in health spending and savings account administration, is pleased to announce that Rosie Kozlowski, Customer Solutions and Appeals Manager, has been named Customer Hero of the Year by the International Customer Management Institute (ICMI).


“At Further, we pride ourselves on our customer service – going above and beyond for our members so they can spend their day wisely,” said Chris Kent, Further Chief Operating Officer. “For the manager of our customer service team, Rosie, to be named as Customer Hero of the Year by the leading organization in the customer service industry speaks volumes to the work that we do and how we do it.”


In its inaugural year, the 2018 ICMI Customer Experience Movers & Shakers list honors emerging leaders and innovators in the customer experience and contact center space. The peer-nominated lists consist of hardworking, creative individuals who are inspiring excellence, motivating peers and shaping the future of customer service.


“Rosie’s passion has always been customer service and how to find innovative ways to improve the customer service experience,” said Kent. “This is award is evidence of that. We are extremely proud to have Rosie on our team.”


Kozlowski has spent her 16-year career at Further, starting as a trainee call center representative and growing into the Customer Solutions and Appeals Manager role. Over the past year, Kozlowski has been instrumental in several large customer service initiatives that are helping support Further’s growth while maintaining a 90 percent customer satisfaction rating.


To view the video that accompanied Kozlowski’s nomination, visit https://youtu.be/rkVxwAA2P6Y.


About Further

Further (formerly SelectAccount) is a national leader in health savings and spending account administration, serving corporations and small businesses, labor unions, retirees and groups in the public sector. Based in Eagan, MN, Further provides health savings accounts (HSAs), flexible spending accounts (FSAs), health reimbursement arrangements (HRAs), voluntary employee beneficiary association (VEBA) accounts and commuter benefit and custodian services. With more than $1.3 billion in assets under management, Further guides account holders across the United States in saving and spending wisely on their health care. Further is an IRS-approved nonbank trustee through the U.S. Department of Treasury. For more information, visit: www.hellofurther.com or call 1-800-859-2144.


About ICMI

The International Customer Management Institute (ICMI) is the leading provider of comprehensive resources for global customer management professionals who wish to improve customer experiences and increase efficiencies at every level of the contact center, from frontline agents to executives. As the voice of the contact center profession, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources since 1985. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world. To learn more and for the latest news and information, visit www.ubm.com and www.informa.com.